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#1

Transit Capacity and Quality of Service Manual, 2nd Edition

Kittelson & Associates, United States. Federal Transit Administration, Transit Cooperative Research Program, Transit Development Corporation, National Research Council (U.S.). Transportation Research Board

27.51 Mb

#2

A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)

Transit Cooperative Research Program, National Research Council . U.S. Transportation Research Board

4.03 Mb